Challenge
Karpet King Design Center relied on an offline, manual order management process that limited operational visibility, slowed order fulfillment, and increased administrative costs. Their existing websites also lacked modern design, performance optimization, and customer-friendly digital tools, making it difficult to scale operations and deliver a seamless customer experience.
Solution
We migrated Karpet King Design Center from an offline workflow to a fully digital end-to-end Order Management System using BigCommerce (BMS), centralizing orders, products, and customer data into a single platform.
In parallel, we completely redesigned and optimized both KarpetKingUSA.com and CarpetPalace-USA.com, focusing on performance, usability, and conversion.
Key enhancements included:
- Advanced website optimization for speed, SEO, and mobile responsiveness
- Implemented an end to end order management system through Big commerce. Including Customized Sales Dashboard, Importing more than 1000 products etc.
- Calendly integration for seamless shop-at-home appointment scheduling
- Roomvo catalog and visualizer integration to help customers preview flooring in real spaces
- Improved navigation and service workflows to support both in-store and online customers
Outcome
- Lower operational costs through automation and reduced manual processes
- Faster and more efficient order management across sales channels
- Improved customer experience with easy scheduling and product visualization
- Stronger digital presence with modern, high-performing websites
- Scalable platform ready to support future growth and expansion